Support

Contact

For any question, problem, or feedback, reach us at tasters.tensor.6j@icloud.com. We aim to reply within a few days.

Report a bug

Found something broken? The fastest way to get it fixed is to open an issue on GitHub:

• github.com/paulhitz/shattered-stars-site/issues

Include what you were doing, what you expected to happen, and what happened instead, along with your device (e.g. iPhone 15, iPad Air) and iOS version. A screenshot helps a lot.

Frequently asked questions

Where are my saved games stored?

Saved games, custom maps, and settings are stored locally on your device, inside the app. Nothing is uploaded anywhere, and saves aren't backed up or synced between devices.

I deleted the app and lost my save. Can I get it back?

Unfortunately not. Since nothing is stored on a server, there's no backup to restore from. This is a deliberate privacy tradeoff: see our Privacy Policy.

The game won't launch, or looks broken

Try the following, in order:

• Force-quit the app and reopen it
• Restart your device
• Check the App Store for a pending update
• Make sure your device is running a current version of iOS
• As a last resort, delete and reinstall the app — note this deletes any local saves, since nothing is backed up (see above)

Still stuck? Open an issue or email us.

What devices are supported?

Shattered Stars runs on iPhone and iPad. See the App Store listing for the current minimum iOS version and compatible devices.

Do I need an internet connection?

No. Once downloaded, the game runs fully offline. There are no accounts and no sign-in.

Are there ads or in-app purchases?

No. Shattered Stars is a one-time purchase, with no ads, no in-app purchases, no subscriptions, and no timers.

I got a new device — do I have to buy it again?

No. Re-download it from the Purchased tab of the App Store using the same Apple Account, or share it with your family via Family Sharing.

Can I get a refund?

Purchases are handled by Apple, not by us. Request a refund at reportaproblem.apple.com.

How do I request a feature or leave a review?

Email us with feature requests — we read every one. If you're enjoying the game, a rating or review on the App Store listing genuinely helps.